Refund Policy at ERP Tech Pro
At ERP Tech Pro, we strive to provide the highest quality website, ERP software, and app solutions to our clients. We are committed to ensuring customer satisfaction and delivering exceptional products. However, we understand that situations may arise where a refund is requested. Our refund policy outlines the terms and conditions under which refunds may be processed for the services we offer.
1. Refund Eligibility
Refunds may be considered under specific circumstances. To be eligible for a refund, you must meet the following criteria:
- Subscription Services: If you have purchased a subscription for ongoing access to our ERP software or other services, you may be eligible for a refund within the first 30 days from the date of purchase, provided that no part of the service has been used.
- Custom Development Projects: For custom projects such as website development, ERP system implementation, or app creation, refunds may be offered only in cases of significant failure to deliver the agreed-upon product or if services were not rendered as per the contract.
- Technical Issues: If you experience technical issues due to our fault that prevent access to the services, you may be eligible for a refund, depending on the severity and duration of the issue.
2. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Completed Projects: Once a website, ERP system, or app has been delivered and accepted by the client, the payment for these services is non-refundable.
- Customization and Add-ons: Fees related to additional customizations, integrations, or add-on features requested by the client are non-refundable once development has begun.
- Setup and Installation Fees: Any fees paid for setup, installation, and initial configuration of software services are non-refundable once the service has been initiated.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team via email or phone with your refund request. Include relevant details, such as your order number, date of purchase, and reason for the refund request.
- Assessment: Our team will assess your request based on the service or product purchased and the circumstances involved. We may ask for additional information to process your request.
- Decision: Once your request has been reviewed, we will notify you of the outcome. If a refund is granted, it will be processed according to the payment method used at the time of purchase.
4. Refund Processing Time
If your refund request is approved, we will process your refund within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider and the payment method used.
5. Partial Refunds
In some cases, if services have been partially delivered or used, we may offer a partial refund based on the extent of the service already rendered. This will be determined on a case-by-case basis.
6. Changes to the Refund Policy
ERP Tech Pro reserves the right to modify or update this refund policy at any time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically for any updates.
7. Contact Us
If you have any questions or concerns regarding our refund policy, or if you need assistance with your refund request, please contact us at:
ERP Tech Pro
Email: info@erptechpro.com
Phone: +91 7500150019